Multi-year Accessibility Plan


Purpose Advisor Solutions Inc. (“PAS”) is committed to meeting the needs of its employees and customers with disabilities and fulfilling its current and ongoing obligations under theAccessibility for Ontarians with Disabilities Act, 2005 (“AODA”). This Multi-Year AccessibilityPlan, together with the Accessible Customer Service Policy and the IntegratedAccessibility Standards Policy, were developed in accordance with the requirements set out by AODA. This plan outlines the steps and actions that PAS has taken and has planned for the future to achieve accessibility goals. It will be reviewed and updated as needed every 5 years.

2. Multi-year accessibility plan

Customer service

Actions taken:

Development of the Accessible Customer Service Policy, which is available on the PAS website.

Employees who interact directly with clients and visitors are trained and familiar with various assistive devices.

Clients who are accompanied by a registered service animal or support person are accommodated and permitted access to our premises.

Communication supports and accessible format documents can be provided to clients upon request. 

In the event of a planned or unexpected disruption to services or office facilities, every reasonable effort will be made to provide adequate notice to clients with disabilities.

Feedback can be provided via the PAS website or by email, phone, or letter. 

Information and communication

Actions taken:

Communication supports and accessible format documents can be provided to clients upon request, at no extra cost above what is charged to others.
All web content on the PAS website conforms with Web Content Accessibility Guidelines (“WCAG”) 2.0 Level AA.
Development of the Integrated Accessibility Standards Policy, which is available on the PAS website.


Actions taken:

Applicants will be informed of the availability of accommodation for disabilities during the hiring process.

Employees are informed of the availability of accessible supports and individual accommodation plan.

Development of a documented process for the creation of individual accommodation plans for employees with disabilities.

Development of a documented return to work process for employees who have been absent from due to a disability and require disability-related accommodations in order to return to work.

Emergency information can be provided to employees in an accessible format when requested.

Development of a process to prepare emergency evacuation plans for employees that require accommodation.

The accessibility needs of employees, and as applicable, individual accommodation plans, are taken into account in our performance management, career development, and advancement processes.


Actions taken:

All current employees of PAS have been trained on the Accessible Customer Service Policy and the Integrated Accessibility Standards Policy. The same training is provided to new employees as soon as practicable upon the start of their employment with PAS.

A record of the training materials and who has been trained will be maintained.

Actions to be taken:

Update training for employees as required.

6. Questions and feedback

If you have any questions about this policy or would like to provide feedback on this policy, please contact:
1128 Yonge St., Suite 300 Toronto, ONM4W 2L8
Phone: 647-417-0210
Feedback can also be provided on our website.